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A 2-minute read every week that challenges one accepted way of thinking, gets to the root of the real problem, and leaves you with one idea that clicks.
1. Spot the Problem What everyone sees. Companies create things that can affect people without always understanding the information and risk sitting underneath them. A new product, software system, payment process or customer experience can touch personal data, money, intellectual property and even automated decisions. Yet the customer never thinks about whether any of this is safe. They shouldn't have to. 2. Find the Root What's actually happening. The problem isn't that companies don't have...
1. Spot the Problem What everyone sees. Technology keeps making life easier. One app opens your storage unit.One app holds your boarding pass.One app unlocks your house.One app gives you access to your bank. Everything feels faster, simpler and more convenient. Until it doesn't. Your battery dies.Your phone breaks.The app crashes.The server goes offline. Suddenly, convenience disappears... and so does your ability to do basic things. 2. Find the Root What's actually happening. The problem...
1. Spot the Problem What everyone sees. An endless, bottomless pit of laws and requirements that you have to comply with and no single central source of information. No matter the industry or the jurisdiction every business has a list of requirements that they just have to follow, regardless if the rules make sense or not. The worst part of this is not trying to prove that you're doing the best you can to ensure you're in line with the law. The worst part is not even being aware of what you...